Return & Refund Policy

PRODUCT REFUNDS

You have 30 days from the date your Refill Station is placed to request a refund or exchange, and no more than 90 days from delivery, whichever comes first. The 30 days give you a full month of actually using it. The 90-day limit keeps the window from staying open indefinitely if placement is delayed. For example, if your Refill Station is placed on day 75, your window closes on day 90.

Proof of placement. If you used White Glove Placement, we already have your placement date on file. If you arranged your own plumber, send us a dated receipt or invoice from whoever did the work. Without proof of the placement date, your return window is calculated from the date of delivery.

To start a return, email support@drinkflowater.com.

What it costs

A $500 restocking fee is deducted from your refund. Removal and return shipping are at your expense. Expect around $1,300.

Condition

Your Refill Station must come back undamaged and fully functional, in the same condition you received it. We may inspect it before issuing a refund or exchange. Your refund is issued within 30 business days of removal.

If it arrives damaged

Report any damage to support@drinkflowater.com with photos before your Refill Station is placed, whether White Glove or your own plumber is doing the work. We’ll repair it on site wherever we can. If it can’t be repaired in the field, we’ll replace your Refill Station and cover the return of the damaged one.

Return Packaging

Customer shall retain the original FloWater packaging for each Refill Station, including the box, internal inserts, and protective materials (“Original Packaging”), through the end of the Warranty Period. Any Refill Station returned to FloWater for any reason, including warranty service, repair, or an authorized return, must be shipped in its Original Packaging to avoid extra return fees.