Privacy Policy

Introduction:

Our website is committed to protecting your privacy and personal information. This policy outlines how we collect, use, and share your personal information.

Information Collection:

We may collect personal information such as your name, email address, and location when you sign up for our website or use our services. We may also collect information about your device and usage of our website.

Use of Information:

We may use the information we collect for the following purposes:

  • To provide and improve our services
  • To communicate with you about our services and respond to your inquiries
  • To comply with legal obligations
  • To protect the security and integrity of our website

SMS / Text Message Communications

When you opt in to receive text messages from FloWater — for example, by checking the “Sign Up For SMS” box on one of our forms — we collect and process the following information:

  • Mobile phone number
  • Date, time, and source of your opt-in (e.g., webform URL)
  • Message content and delivery status
  • Opt-out and opt-in history

How we use your mobile information

We use the mobile number you provide to send you transactional, informational, and marketing or promotional text messages related to FloWater products, services, quotes, order and account updates, and offers. You will only receive these messages if you have opted in.

No sharing of mobile information for marketing purposes

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing related to the SMS program is limited to subprocessors that help us deliver the messaging service (for example, messaging platform providers and mobile carriers), and only to the extent necessary to deliver the messages you have requested.

Opting out

You may opt out of FloWater text messages at any time by replying STOP to any message. You will receive one final confirmation message and no further messages from the program. You can opt back in at any time by replying START or by re-submitting an SMS opt-in form.

Help and contact

Reply HELP to any FloWater text message for assistance, or contact us at (877) 772-7775.

Sharing of Information:

We may share your personal information with third parties for the following reasons:

  • To comply with legal obligations
  • To provide you with requested services
  • To protect the security and integrity of our website

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access and use. However, we cannot guarantee the complete security of your information.

Third-party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to Privacy Policy:

We may update this policy from time to time. We will notify you of any changes by posting the updated policy on our website.

Contact Us:

If you have any questions or concerns about our privacy policy, please contact us at support@drinkflowater.com